With the use of cost-effective messaging software, even a small or medium-sized messaging company can compete with the service standard set by larger companies, and the cost of upgrading your system is not that high, so there is really no excuse. so as not to update your company’s. old manual system into an automated software controlled track and trace system.

The days of bills of lading and manifests piled up everywhere are over. No more clutter in your courier company’s offices, because specialized courier software now allows you to run a tight ship; with online tracking so that both you and your customers are aware of all your deliveries. The system also provides for automated dispatch communication and archiving of waybills, POD documents, various spreadsheets and other important documentation on your computer network, providing easier access and a more efficient office environment.

Even small courier companies can now operate with effective systems, bringing them closer to the service capabilities of the big players in the courier business. The idea is to get the courier company’s software to eliminate as many physical tasks as possible.

In the past, customers called and the dispatcher had to write down the order and call a driver to pick it up, and then the price of the package was manually quoted. This process is revolutionized with a specialized software package. With the right software, your computer can take care of all these steps, calculating the most efficient options for assigning drivers and tracking delivery routes.

Shipping is now a breeze as the computer identifies the best driver choice for a particular delivery based on your location and the delivery location. Cell phone text messages are used to communicate delivery and waybill information, as well as POD scans allow for easy tracking and storage of information. Cell phone messaging proves to be extremely cost effective and efficient, saving money and time compared to tedious phone calls trying to find drivers on the road.

The cost of switching to an automated system may seem high at first, but the long-term savings and simplification of the messaging process will show great returns on your messaging software investment. When it comes to courier companies, customers can be fickle and jump to another courier for the slightest price difference, but at the end of the day it’s a fast and efficient service that wins long-term customer loyalty. With the right package tracking software for your courier business, you will be able to provide your customers with a more reliable service and by doing so you should win more customers and be able to offer them a more profitable courier service.

Effectively, when your courier company switches to an automated system, it puts the customer in touch with the delivery process. Specialized software allows the customer to make delivery requests online and also track the progress of the package. This means that while the software makes the business more efficient, it also keeps you on your toes as the customer can see exactly how their deliveries are progressing. However, this should serve as motivation, and with the time saved by your dispatchers, more time can be spent training drivers to build greater efficiency into the overall delivery process.

The features provided by a decent messaging software system should include:

o An interactive collection control system via SMS / Text messages.

o Capture of individual delivery notes or mass import from a spreadsheet.

o Consolidation of bills of lading in manifests for direct shipments to the same destination centers.

o Consolidation of waybills in travel sheets for delivery by drivers.

o Generation and printing of invoices for the selected delivery note date period and specific clients.

o Assignment of receipts and credit notes up to the level of individual invoice or bill of lading.

o Detailed customer statements, including full payment allocation details and aging analysis.

o Calculation of margins by waybill, customer, period, sales representative, etc.

o Pre-printing of delivery notes for clients and for bulk distributions.

o Package tracking through barcode scanning and barcode label printing.

o Integrated scanning of proof of delivery image and link to waybill details.

o Automatic delivery by fax or email of proof of delivery details.

o Export of all reports in the most popular formats, including Adobe Acrobat, Excel, etc.

o Instant email delivery of all reports.

o Flexible configuration of multiple branches, using batch transfers or live connections.

o Electronic transfer of manifest and POD information